• Accounts: View, update, edit, and delete client accounts, staff accounts, and add new client or staff. ability to send e-mil to each account or send bulk mail to clients or staffs. In Overview can search for client or staff by records for last x days (pre set x) listed by date, name and e-mail address.
• Tickets: View total open, closed resolved tickets in the system then reply to the open tickets, save or reopen the closed tickets and delete or reopen resolved tickets. View, tickets listed by clients or departments. In To Do view, add, edit or delete the to do list and add to do list for admin or staffs.
• Setups: Change admin password and limit the number of records to be displayed per page. News enables admin to add, view or delete a news letters and FAQ enables admin to view, edit FAQ database and add new FAQ to the database and make selected FAQ as sticky. Spam Filter enables admin to add or remove banned client name, e-mail address, domain and IP address to be banned in the new clients account.
• Log in: enables admin to log in with the pre set session time, when the session is expired or admin forgets to log out, it will log out automatically.  Admin can retrieve the password from forget. 
• 5 Minute Setup: With web base setup script. (See the demo)
• To view more options and features please to try our live demo.

• Accounts: View, update, edit, and delete client accounts, and add new client. ability to send e-mil to each account or send bulk mail to clients. In Log Record staffs can view clients and staffs log records for last x days (pre set x) listed by date, name and e-mail address.
• Tickets: View open, closed resolved tickets for the assigned department for the staff by the admin in the system then reply to the open tickets, save or reopen the closed tickets and delete or reopen resolved tickets.  In To Do view, add, edit or delete the to do list and add to do list for admin or staffs.
• Setups: Change staff password and limit the number of records to be displayed per page. News enables staff to view news letters and FAQ enables to view  FAQ in the database, in Spam Filter staffs can add or remove banned client name, e-mail address, domain and IP address to be banned in the new clients account.
• Log in: enables staffs to log in with the pre set session time, when the session is expired or staffs forget to log out, it will log out automatically. Staffs can retrieve their password from forget 

• Ticket List: Will tabulate all the clients tickets in rows. Click on any listed item to display the actual ticket with details, Then clients can reopen close the ticket.
• Submit a ticket: Allows the client to submit a new ticket.
• Change password: Allows clients to change their password.
• Log in: Allows clients to login with their user name and password with the pre set session time, when the session is expired or clients forget to log out, it will log out automatically. Clients can retrieve their password from forget.
• Profile: Allows clients to view or update their personal file
• News and FAQ: Allows clients to view news letters and FAQ list.
• Bilingual interface: Enables client to browse in any two languages. You need to translate language files (optimal).

• MySql database.
• PHP 4.1 or higher
• Apache web server.
• Java script enabled browser.
• Linux or Windows server.

Most of this stuff is installed by default on your average hosting distribution.

Demo:

• Admin interface: To view and try online demo Click Here (username: demo, password: demo. some of the features are disabled on demo)
• Client interface: Only clients who has created an account with a valid e-mail can use their username (email) and password to access this section. Click Here to create an account then login and view client interface.
• Staffs interface: To view and try staff system click Here.
• Setup Demo: After purchase order and payment confirmation you will receive an e-mail with your password, Then you can log in at this page and download the latest version of A Plus Help Desk.
  1. unzip aplusHelpDesk.zip,
  2. Create a database In MySQL section of your web server control panel, and name support or any other name with a username and password.
  3. Edit the config.php file for your database connection parameters, log in information, and preferences.
  4. Create a directory accessible to your web server and copy the Aplus Help Desk archive there.
  5. Point your browser to: http://www.yourdomainname.com/support/setup.php (click to this link to view and run demo setup) Congratulation! You are done.

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